{"id":11499,"date":"2024-02-29T20:08:40","date_gmt":"2024-02-29T19:08:40","guid":{"rendered":"https:\/\/www.innowerft.com\/?p=11499"},"modified":"2025-05-08T16:47:56","modified_gmt":"2025-05-08T14:47:56","slug":"02-social-service-beneficiary-activity-monitoring","status":"publish","type":"post","link":"https:\/\/www.innowerft.com\/en\/02-social-service-beneficiary-activity-monitoring\/","title":{"rendered":"02 - Social service beneficiary activity monitoring"},"content":{"rendered":"

[et_pb_section fb_built=“1″ admin_label=“section“ _builder_version=“4.16″ custom_padding=“0px||0px|||“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_row admin_label=“row“ _builder_version=“4.24.2″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“ custom_css_free_form=“.selector {|| width: 100%;||}“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.16″ custom_padding=“|||“ global_colors_info=“{}“ custom_padding__hover=“|||“ theme_builder_area=“post_content“][et_pb_text admin_label=“Text“ _builder_version=“4.24.2″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

The Lab<\/h2>\n

[\/et_pb_text][et_pb_image src=“https:\/\/www.innowerft.com\/wp-content\/uploads\/2024\/02\/5b61ba6d-2922-4118-876f-66c36d2ead97.png“ alt=“Logo CPUK MZ“ title_text=“CPUK – Centar za pomo\u0107 u ku\u0107i Me\u0111jimurske \u017eupani-je“ url=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExNTEzIn19@“ _builder_version=“4.24.2″ _dynamic_attributes=“url“ _module_preset=“default“ background_color=“#F5F5ED“ max_width=“50%“ module_alignment=“left“ global_colors_info=“{}“ theme_builder_area=“post_content“][\/et_pb_image][et_pb_text _builder_version=“4.27.4″ _module_preset=“default“ theme_builder_area=“post_content“ hover_enabled=“0″ sticky_enabled=“0″]<\/p>\n

Website: https:\/\/cpukmz.hr\/<\/a><\/p>\n

[\/et_pb_text][et_pb_divider show_divider=“off“ _builder_version=“4.24.2″ _module_preset=“default“ custom_margin=“25px||25px||false|false“ global_colors_info=“{}“ theme_builder_area=“post_content“][\/et_pb_divider][et_pb_text admin_label=“Text“ _builder_version=“4.24.2″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

The challenge<\/h2>\n

\"Challenge
Digital solution which will track and alarm whether the social service beneficiary is active (does daily activity) which suggests that the user is ok\/alive and there is no need for emergency intervention.<\/p>\n

 <\/p>\n

 <\/p>\n

The context<\/h3>\n

\"Challenge<\/h3>\n

Many users who are single and have a low level of need for social services, several times a month. In the period when they are not provided with social services, they are most often alone and without help. A digitalized solution is needed because it will indicate that the user is active\/alive on everyday basis and that there is no need for emergency interventions.<\/p>\n

 <\/p>\n

Relevance<\/h3>\n

It can help to respond in time (e.g., falls, cardiac arrests, etc.) and save someone’s life. In addition, it gives the beneficiary of social services a sense of security. It can also reduce the stress, worry in the beneficiary’s family, friends, knowing that their loved ones are active, alive, well.<\/p>\n

 <\/p>\n

Prerequisites and boundary conditions<\/h3>\n
    \n
  • Hardware (e.g., sensor, bracelet \u2013 automated sender) + software solution (mobile, web app \u2013 receiver).<\/li>\n
  • Someone is needed to monitor the user’s activities on daily basis (e.g., 2.3 times a day, it may be their children, family members, relatives, friends, Geronto-housekeepers\u2026).<\/li>\n
  • Low level of digital literacy of social service beneficiaries – solution needs to be fully automated.<\/li>\n
  • Solutions should communicate (send a signal) via a mobile signal \/ internet.<\/li>\n<\/ul>\n

     <\/p>\n

    Possible solutions<\/h3>\n

    This is only an indicative proposal of possible solutions:<\/p>\n

    A simple application\/tool (e.g., sensor, bracelet with mobile signal + mobile, web application etc.) which can track and records social service beneficiary activity, imperceptibly and\/or without additional burden on the beneficiary.<\/p>\n

    It can be a sensor integrated into daily activities undertaken by the beneficiary (e.g., turning on the light next to the bed, locking the door, turning on the TV, etc.). Sensor (automatic sender) will record and automatically send the information through the application to the receiver (family member, Geronto-housekeeper etc.) that the user did that action and thus it will be a signal that everything is probably fine with the social service beneficiary, that he\/she is alive, so no emergency intervention is needed.<\/p>\n

    It can also be a bracelet that monitors the vital functions and automatically sends beneficiary biometric data through the application and then alarm receiver (family member, Geronto-housekeeper etc.) if data parameters are bad\/critical.<\/p>\n

     <\/p>\n

    Excluded technologies<\/h3>\n

    Expensive, hard to use, close environments, depending only on the internet connection.<\/p>\n

     <\/p>\n

    Necessary interfaces<\/h3>\n

    Automated interface on the sender side (sensor, bracelet), simple interface on the receiver side (application for mobile phones, web app etc.).<\/p>\n

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    Digital solution which will track and alarm whether the social service beneficiary is active (does daily activity) which suggests that the user is ok\/alive and there is no need for emergency intervention.<\/p>","protected":false},"author":5,"featured_media":11440,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

    \"Bild<\/h2>\r\n

    <\/h2>\r\n

    <\/h2>\r\n

    The problem to be solved:<\/h2>\r\nPaperless, digital monitoring and reporting solution for social services provision, which relieves the burden and saves time on social service providers and users. It enables individual and summary real-time records and overview of the provided social service, aggregation of data for reporting.\r\n\r\n\u00a0\r\n\r\n\u00a0\r\n

    The context:<\/h3>\r\nTech goal is to create an app which will help social service providers (CPUK) better, digital, more up-to-date, and faster keeping records of the provision of social services. Currently, information about the provided service is collected in paper form - Geronto housekeepers keep their own records, collect signatures from social service beneficiaries and then submit all papers to the CPUK monthly. After that, the data is processed, and a summary report is made. Also, manual data processing takes a lot of resources from CPUK. The whole monitoring-reporting process set up in this way is not agile enough - a full overview of the provided service is visible only at the end of the month, which greatly reduces the possibility of faster and more up-to-date monitoring and response to possible challenges when providing the service, and it also slows the reporting that CPUK is obliged to do to other stakeholders.\r\n\r\n\u00a0\r\n

    Relevance:<\/h3>\r\n

    \"Bild<\/h2>\r\nA digitized process of monitoring and reporting on the provided social service would greatly reduce the workload of individual CPUK employees, especially the director. A more up-to-date overview of the service provision would also allow optimization and possible quick reactions when the service provision needs to be changed - for example, the assignment of additional Geronto-housekeepers to certain users or in the absence of a certain Geronto-housekeepers, review of individual and total workload of Geronto-housekeepers, review of the situation and comparison with contractual obligations for each individual beneficiary of social services, etc.\r\n\r\n\u00a0\r\n

    Prerequisites and boundary conditions:<\/h3>\r\n
      \r\n \t
    1. Low level of digital literacy of Geronto-housekeepers Implement - user-friendly on-boarding process for Geronto-housekeepers, offer training sessions, and provide ongoing tech support to address any challenges or concerns, user friendly GUI\/app.<\/li>\r\n \t
    2. Procurement of digital tools \u2013 or other devices which will be used to monitor the provision of the social service should be durable, connectable to the internet.<\/li>\r\n \t
    3. The data to be collected should be easy to manage, processable, searchable and comparable.<\/li>\r\n \t
    4. Digital solution owner ship<\/span> and rights to use.<\/span><\/li>\r\n<\/ol>\r\n\u00a0\r\n

      Possible solutions:<\/h3>\r\nAn application that records social services provision:\r\n
        \r\n \t
      • User-friendly interface for digital devices (tablets, mobile phones\u2026).<\/li>\r\n \t
      • The application enables planning and (generates) the weekly schedule of Geronto-housekeepers per user (considering the contracted service depending on the user) and turns it into a weekly work order.<\/li>\r\n \t
      • After each provided service, Geronto-housekeepers register in a few clicks which services, at what time and with which user they provided the service.<\/li>\r\n \t
      • After the Geronto-housekeepers record the provision of the service, users can confirm and sign on the spot which service they received.<\/li>\r\n \t
      • The collected and signed data are automatically stored online and are searchable - they can be easily selected by different categories like user, type of service provided, date, Geronto-housekeeper that provided the service, etc.<\/li>\r\n \t
      • The application can also generate (local or online) summary data according to the previously mentioned categories (e.g., total time of service duration for one user or overall, type of service provided, etc.).<\/li>\r\n<\/ul>\r\n\u00a0\r\n

        Excluded technologies:<\/h3>\r\nExpensive, hard to use, close environments.\r\n\r\n\u00a0\r\n

        Existing technologies \/ system to integrate the solution:<\/h3>\r\nCPUK uses basic digital solutions - MS Windows, MS Office, collaborative tools - there are no restrictions, but digital solutions and the environment (cloud or local) should be simple and cheap.\r\n\r\n\u00a0\r\n

        What else do we need to know?<\/h3>\r\nConsidering that the user's personal data is collected, the solution should also include ways to protect personal data.","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[82],"tags":[],"class_list":["post-11499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-former-challenges"],"yoast_head":"\n02 - Social service beneficiary activity monitoring - innoWerft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.innowerft.com\/en\/02-social-service-beneficiary-activity-monitoring\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"02 - Social service beneficiary activity monitoring - innoWerft\" \/>\n<meta property=\"og:description\" content=\"Digital solution which will track and alarm whether the social service beneficiary is active (does daily activity) which suggests that the user is ok\/alive and there is no need for emergency intervention.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.innowerft.com\/en\/02-social-service-beneficiary-activity-monitoring\/\" \/>\n<meta property=\"og:site_name\" content=\"innoWerft\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-29T19:08:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-08T14:47:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.innowerft.com\/wp-content\/uploads\/2024\/02\/Challenge-2_p1r.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"innoWerft\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"innoWerft\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/\"},\"author\":{\"name\":\"innoWerft\",\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/#\\\/schema\\\/person\\\/b6d8ecd2909ecb64dd41a275667730ab\"},\"headline\":\"02 – Social service beneficiary activity monitoring\",\"datePublished\":\"2024-02-29T19:08:40+00:00\",\"dateModified\":\"2025-05-08T14:47:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/\"},\"wordCount\":882,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.innowerft.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Challenge-2_p1r.jpg\",\"articleSection\":[\"Former Challenges\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/\",\"url\":\"https:\\\/\\\/www.innowerft.com\\\/02-social-service-beneficiary-activity-monitoring\\\/\",\"name\":\"02 - 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