{"id":13302,"date":"2024-09-23T17:29:57","date_gmt":"2024-09-23T15:29:57","guid":{"rendered":"https:\/\/www.innowerft.com\/?p=13302"},"modified":"2025-05-08T16:42:26","modified_gmt":"2025-05-08T14:42:26","slug":"06-prevent-falls-strengthen-sense-of-safety-2","status":"publish","type":"post","link":"http:\/\/www.innowerft.com\/en\/17-simplifying-and-connecting-admissions-management-for-complex-care-providers\/","title":{"rendered":"17 - Simplifying and connecting admissions management for complex care providers"},"content":{"rendered":"

[et_pb_section fb_built=“1″ admin_label=“section“ _builder_version=“4.16″ custom_padding=“0px||0px|||“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_row admin_label=“row“ _builder_version=“4.24.2″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“ custom_css_free_form=“.selector {|| width: 100%;||}“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.16″ custom_padding=“|||“ global_colors_info=“{}“ custom_padding__hover=“|||“ theme_builder_area=“post_content“][et_pb_text admin_label=“Text“ _builder_version=“4.24.2″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

The Lab<\/h2>\n

[\/et_pb_text][et_pb_image src=“https:\/\/www.innowerft.com\/wp-content\/uploads\/2024\/03\/Logo-Altenhilfe-St-Georgen-gGmbH-500_room_norm.png“ alt=“Evangelische Altenhilfe St. Georgen im Schwarzwald“ title_text=“Evangelische Altenhilfe St. Georgen im Schwarzwald“ url=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExNjAzIn19@“ _builder_version=“4.24.2″ _dynamic_attributes=“url“ _module_preset=“default“ background_color=“#F5F5ED“ max_width=“50%“ module_alignment=“left“ global_colors_info=“{}“ theme_builder_area=“post_content“][\/et_pb_image][et_pb_text _builder_version=“4.27.4″ _module_preset=“default“ theme_builder_area=“post_content“ hover_enabled=“0″ sticky_enabled=“0″]<\/p>\n

Website: https:\/\/www.altenhilfe-st-georgen.de\/<\/a><\/p>\n

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The challenge<\/h2>\n

As a full-service provider in geriatric care, offering inpatient, outpatient and day-care services, we face a key challenge in the admission management of our customers. While we have a waiting list in the inpatient area, we lack a digitized and networked system for customer admission in the outpatient and day-care area. This leads to the problem that the outpatient care service and day care facilities are not informed when their clients are admitted from the waiting list in the inpatient area.<\/span>\u00a0<\/span><\/p>\n

This lack of networking not only impairs the flow of information, but also prevents us from recognizing the individual needs of customers in the outpatient and day-care sector and being able to offer additional preventative services. In addition, we have no way of avoiding inpatient stays if there is still potential for outpatient care. At the same time, we cannot create capacity for customers for whom outpatient care has already been exhausted and an inpatient stay is necessary. This leads to inefficient use of our resources and suboptimal care for our customers.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Possible solutions<\/span>\u00a0<\/span><\/h3>\n

To solve this problem, we need a tool that digitizes the admission process in the outpatient and day-care sector and at the same time enables a seamless link to the inpatient sector. This system must facilitate the exchange of information between the areas and ensure that relevant data is available in real time. In this way, outpatient and day-care services could be informed immediately when their clients are admitted to the inpatient sector.<\/span>\u00a0<\/span><\/p>\n

It is also crucial that the tool is compatible with our existing care software. In this way, the relevant data can be transferred directly without the need for duplicate data entry. This would not only reduce the administrative workload, but also increase transparency and efficiency throughout the entire admission process, which would ensure better utilization of our capacities and more needs-based care for our customers.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Requirements and boundary conditions<\/span><\/b>\u00a0<\/span><\/h3>\n
    \n
  1. technical requirements:<\/span><\/b><\/span><\/li>\n<\/ol>\n
      \n
    • Interface compatibility: The tool must have interfaces (APIs) that are compatible with the existing care software so that data can be exchanged seamlessly.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
        \n
      • Cloud or server-based solution: To enable access from different locations (inpatient, outpatient, day-care), the tool should be cloud-based or operated via a central server solution.\u00a0\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
          \n
        • User-friendliness: The interface should be intuitive and easy to use in order to minimize administrative effort and promote rapid acceptance among employees.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
            \n
          • Real-time data synchronization: All data must be synchronized between departments in real time so that all departments are always up to date.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
              \n
            • Mobile accessibility: The tool should also be available on mobile devices to provide optimum support for outpatient services on the move.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                \n
              1. legal and data protection requirements:<\/span><\/b><\/span><\/li>\n<\/ol>\n
                  \n
                • Data protection and GDPR compliance: The tool must meet all the requirements of the General Data Protection Regulation (GDPR). This includes encrypted data transmission, access restrictions and the ability to view data only by authorized persons.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                    \n
                  • Security standards: The system must meet high security standards to protect sensitive health data. This includes regular backups, firewalls, authentication procedures and access logs.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                      \n
                    • Documentation requirements: The tool must be able to record and store all relevant data and documentation in accordance with legal requirements.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

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                      As a full-service geriatric care provider, we face challenges in customer admissions. While there is a waiting list for inpatient services, our outpatient and day-care admissions lack a digitised system, leading to poor communication. This disconnect hinders our ability to identify individual needs and offer preventative services, resulting in unnecessary inpatient stays and inefficient resource use, ultimately compromising care quality for our customers.<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

                      \"Bild<\/h2>\r\n

                      <\/h2>\r\n

                      <\/h2>\r\n

                      The problem to be solved:<\/h2>\r\nPaperless, digital monitoring and reporting solution for social services provision, which relieves the burden and saves time on social service providers and users. It enables individual and summary real-time records and overview of the provided social service, aggregation of data for reporting.\r\n\r\n\u00a0\r\n\r\n\u00a0\r\n

                      The context:<\/h3>\r\nTech goal is to create an app which will help social service providers (CPUK) better, digital, more up-to-date, and faster keeping records of the provision of social services. Currently, information about the provided service is collected in paper form - Geronto housekeepers keep their own records, collect signatures from social service beneficiaries and then submit all papers to the CPUK monthly. After that, the data is processed, and a summary report is made. Also, manual data processing takes a lot of resources from CPUK. The whole monitoring-reporting process set up in this way is not agile enough - a full overview of the provided service is visible only at the end of the month, which greatly reduces the possibility of faster and more up-to-date monitoring and response to possible challenges when providing the service, and it also slows the reporting that CPUK is obliged to do to other stakeholders.\r\n\r\n\u00a0\r\n

                      Relevance:<\/h3>\r\n

                      \"Bild<\/h2>\r\nA digitized process of monitoring and reporting on the provided social service would greatly reduce the workload of individual CPUK employees, especially the director. A more up-to-date overview of the service provision would also allow optimization and possible quick reactions when the service provision needs to be changed - for example, the assignment of additional Geronto-housekeepers to certain users or in the absence of a certain Geronto-housekeepers, review of individual and total workload of Geronto-housekeepers, review of the situation and comparison with contractual obligations for each individual beneficiary of social services, etc.\r\n\r\n\u00a0\r\n

                      Prerequisites and boundary conditions:<\/h3>\r\n
                        \r\n \t
                      1. Low level of digital literacy of Geronto-housekeepers Implement - user-friendly on-boarding process for Geronto-housekeepers, offer training sessions, and provide ongoing tech support to address any challenges or concerns, user friendly GUI\/app.<\/li>\r\n \t
                      2. Procurement of digital tools \u2013 or other devices which will be used to monitor the provision of the social service should be durable, connectable to the internet.<\/li>\r\n \t
                      3. The data to be collected should be easy to manage, processable, searchable and comparable.<\/li>\r\n \t
                      4. Digital solution owner ship<\/span> and rights to use.<\/span><\/li>\r\n<\/ol>\r\n\u00a0\r\n

                        Possible solutions:<\/h3>\r\nAn application that records social services provision:\r\n
                          \r\n \t
                        • User-friendly interface for digital devices (tablets, mobile phones\u2026).<\/li>\r\n \t
                        • The application enables planning and (generates) the weekly schedule of Geronto-housekeepers per user (considering the contracted service depending on the user) and turns it into a weekly work order.<\/li>\r\n \t
                        • After each provided service, Geronto-housekeepers register in a few clicks which services, at what time and with which user they provided the service.<\/li>\r\n \t
                        • After the Geronto-housekeepers record the provision of the service, users can confirm and sign on the spot which service they received.<\/li>\r\n \t
                        • The collected and signed data are automatically stored online and are searchable - they can be easily selected by different categories like user, type of service provided, date, Geronto-housekeeper that provided the service, etc.<\/li>\r\n \t
                        • The application can also generate (local or online) summary data according to the previously mentioned categories (e.g., total time of service duration for one user or overall, type of service provided, etc.).<\/li>\r\n<\/ul>\r\n\u00a0\r\n

                          Excluded technologies:<\/h3>\r\nExpensive, hard to use, close environments.\r\n\r\n\u00a0\r\n

                          Existing technologies \/ system to integrate the solution:<\/h3>\r\nCPUK uses basic digital solutions - MS Windows, MS Office, collaborative tools - there are no restrictions, but digital solutions and the environment (cloud or local) should be simple and cheap.\r\n\r\n\u00a0\r\n

                          What else do we need to know?<\/h3>\r\nConsidering that the user's personal data is collected, the solution should also include ways to protect personal data.","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[82],"tags":[],"class_list":["post-13302","post","type-post","status-publish","format-standard","hentry","category-former-challenges"],"yoast_head":"\n17 - Simplifying and connecting admissions management for complex care providers - innoWerft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.innowerft.com\/en\/06-prevent-falls-strengthen-sense-of-safety-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"17 - Simplifying and connecting admissions management for complex care providers - innoWerft\" \/>\n<meta property=\"og:description\" content=\"As a full-service geriatric care provider, we face challenges in customer admissions. 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